What a cookie is here
A cookie is a small piece of text this website asks your browser to keep. We use them for three things only: remembering which kind of device you are reading support articles on, remembering the cookie choice you made, and measuring how the site is used.
This policy covers the kiren.com website. It does not cover the Kiren app, which is described in the privacy notice.
Cookies we set
Strictly necessary
These are set without asking, because the site cannot do what you asked of it without them.
| Name | Purpose | Expires |
|---|---|---|
support-platform | Remembers whether you are reading iOS or Android instructions, so support articles show the right steps. | 1 year |
kiren-consent | Remembers the choice you made in the cookie banner, so we do not ask again on every page. | 6 months |
Analytics
These are set only if you choose Accept all, or Save choices with analytics switched on, and never before you decide. Any that are already on your device stay there until they expire or you clear them in your browser, even if you later choose Necessary only.
| Name | Purpose | Expires |
|---|---|---|
_ga | Google Analytics. Distinguishes one browser from another so repeat visits are not counted as new people. | 2 years |
_ga_JM2ZWZW6P8 | Google Analytics. Keeps the current session going. | 2 years |
We use Google Analytics 4 to understand which pages are read, which questions people open, and what they search for in support. We do not use it for advertising, and no advertising cookies are set by this site.
Measurement that sets no cookies
We also use Cloudflare Web Analytics for a basic count of page views and where visitors arrived from. It is cookieless: it stores nothing on your device, keeps no IP address, and cannot identify a visitor or follow one between sites. Because it neither reads nor writes anything on your device, it needs no consent, and it keeps working whichever choice you make above.
Changing your mind
Select Cookie settings in the site footer, at the bottom of most pages, to reopen the banner and change what you allow. Your choice takes effect immediately.
Choosing Necessary only stops analytics cookies being set. Blocking or deleting the strictly necessary cookies is possible through your browser and will not break the site, though support articles may show the wrong device's instructions until you pick again.
Contact
Questions about this policy can go to the address in the privacy notice.